February 2008
Cover Feature: It's not an admission, it's an experience
Cleveland Clinic’s chief experience officer leads the way in improvements for patients
When former hospitalist M. Bridget Duffy, MD, became chief experience officer at the Cleveland Clinic last year, she explored every aspect of the hospital’s operation and set out to improve it. The changes instituted by her office of patient experience are making the Cleveland Clinic look and feel more like part of a very customer-service-oriented industry. That's no coincidence, say experts.
February '08
Letter from the Editor
Write to the editor
February '08
In the News
ACC/AHA Task Force updates STEMI and PCI guidelines
February '08
Perspectives
Coding corner
Billing Medicare based on time and revised rules on verbal orders
February '08
Expert analysis: Woman with recent stroke and a patent foramen ovale
February '08
Features
Exotic travel trend poses new challenges for hospitalists
February '08
E-learning for everyone
Virtual patients expose students and physicians to a wide range of clinical scenarios
February '08
Clinical Medicine
Test yourself: Travel medicine
February '08
Research News
Journal watch
Recent studies of note
February '08
More from ACP Press
IM Essentials for Clerkship Students 2: Augment your learning with ACP's authoritative text and online supplemental resources.
Internal Medicine 2009
April 23-25, 2009 in Philadelphia
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